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Welcome

This is the website for the JISC project “Newport CRM Process and Policy Development” which began in July 2009 and runs until April 2010.

This website is an important part of our project so please have a look at all the sections and get in touch if you want to know more. The details are on the Contact Us page.

About the Project
We wanted to undertake this project so we could extend the solid base in Customer Relationship Management (CRM) that the university has established in recent years. We are hoping that we can work collaboratively across the university and that our findings will be useful to lots of other Higher Education Institutions!

Our project aims to be cross functional and areas that are working on the programme include:

  • Research and Enterprise
  • Alumni & Development
  • Newport Business School
  • School of Health and Social Science
  • IT 

Funded by the Joint Information & Systems Committee (JISC):

JISC inspires UK colleges and universities in the innovative use of digital technologies, helping to maintain the UK’s position as a global leader in education.

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 Documents Library

NewCRM Final Report - Final.pdfNewCRM Final Report - FinalDewi Evans
NewCRM Case Study - Final.pdfNewCRM Case Study - FinalDewi Evans
Minutes - 16th Oct 2009.pdfMinutes - 16th Oct 2009Dewi Evans
Minutes - 21st Dec 2009.pdfMinutes - 21st Dec 2009Dewi Evans
AGENDA - 21st Dec 2009.pdfAGENDA - 21st Dec 2009Dewi Evans
Process Map- Development Office Enquiries.pdfProcess Map- Development Office EnquiriesDewi Evans
Process Map - Community University of the Valleys Enquiries.pdfProcess Map - Community University of the Valleys EnquiriesDewi Evans
Process Map - Careers Enquiries.pdfProcess Map - Careers EnquiriesDewi Evans
Process Map - Corporate Affairs Enquiries.pdfProcess Map - Corporate Affairs EnquiriesDewi Evans
Process Map - School of Health and Social Science enquiry recording.pdfProcess Map - School of Health and Social Science enquiry recordingDewi Evans
Process Map - Research and Enterprise Short Course Enquiries.docxProcess Map - Research and Enterprise Short Course EnquiriesDewi Evans
Process map -  Inputting Short Course information to CRM.docxProcess map - Inputting Short Course information to CRMDewi Evans
Mindmap of employer interactions from employer perspective.pdfMindmap of employer interactions from employer perspectiveDewi Evans
AGENDA - 17th Sept 2009.pdfAGENDA - 17th Sept 2009Dewi Evans
17 09 09 Notes- JISC Project Group.pdf17 09 09 Notes- JISC Project GroupDewi Evans
AGENDA - 16th Oct 2009.pdfAGENDA - 16th Oct 2009Dewi Evans
Proposal JISC Submission proposal.pdfProposal JISC Submission proposalDewi Evans
Project Plan.pdfProject PlanDewi Evans
University Of Wales, Newport